取消政策
Managing Your Heil Ginseng Subscription
Recurring purchases: Choosing a subscription authorizes an initial purchase and automatic recurring charges at the product price and delivery frequency you select, plus applicable shipping and taxes, until you cancel. Review your recurring amounts and shipping charges at checkout. There is no minimum number of renewals or cancellation fee.
We want your subscription to work for you. Here is everything you can do to manage it.
How to Access Your Subscription
Use the subscription portal or the management link in your subscription emails. You can also log in to your account at heilginseng.com/account and click on your subscription to manage it.
Skip a Delivery
Need to skip a shipment? Log in to your subscription portal and select Skip next delivery at least 24 hours before your next scheduled charge date. No charge will be made for that cycle and your subscription will resume on the following scheduled date.
Pause Your Subscription
You can pause your subscription at any time from your subscription portal. Select Pause subscription and choose a resume date. No charges will occur while your subscription is paused.
Change Delivery Frequency
Want deliveries more or less often? Log in to your subscription portal and select Edit frequency. You can choose monthly, every two months, or every 45 days, as offered for your product. Monthly and two-month plans follow calendar months, not fixed 30- or 60-day periods.
Cancel Your Subscription
You may cancel at any time with no fees or penalties. Log in to your subscription portal and select Cancel subscription. Cancel before your next charge is processed to stop that charge and future renewals. A cancellation stops future renewals immediately. If a charge or order has already been processed, see our refund policy or contact us for help.
If you need help cancelling, email us at support@heilginseng.com and we will cancel it for you same day.
Change Your Shipping Address
Update your shipping address any time from your subscription portal under Edit shipping address. Address changes take effect on your next scheduled order.
Update Payment Method
To update your credit card or payment method, log in to your subscription portal and select Update payment.
Discount
All subscriptions receive 10% off every order automatically. No code needed. Your discount is applied at checkout on every renewal.
Shipping
Subscription orders under $30 ship for a flat $2.99. Orders $30 and over ship free.
Questions?
Email us at support@heilginseng.com. We typically respond within one business day.