Privacy Policy

Effective Date: January 29, 2026

Introduction

Heil Ginseng LLC ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

Information We Collect

Information You Provide

Account Information: Name, email, password
Order Information: Shipping address, billing address, phone number
Payment Information: Credit card details (processed securely by Shopify Payments)
Communications: Customer service inquiries, product reviews

Automatically Collected Information

Device Information: IP address, browser type, operating system
Usage Information: Pages visited, time spent, referring website
Cookies: Session cookies, analytics cookies

How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate about orders and customer service
Send marketing emails (with your consent)
Improve our website and products
Prevent fraud and enhance security
Comply with legal obligations

Information Sharing

We may share your information with:

Service Providers

Shopify: E-commerce platform and payment processing
Shipping Carriers: USPS for order fulfillment
Email Service: Klaviyo for marketing communications
Analytics: Google Analytics for website analytics

Legal Requirements

We may disclose information when required by law or to protect our rights.

Your Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update inaccurate information
Deletion: Request deletion of your data
Opt-Out: Unsubscribe from marketing emails
Cookies: Disable cookies in your browser settings

To exercise these rights, contact us at support@heilginseng.com
Compliance: compliance@heilginseng.com.

Data Security

We implement security measures to protect your information, including:

SSL encryption for data transmission
Secure payment processing (PCI-compliant)
Access controls and authentication
Regular security audits

However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your information for as long as necessary to fulfill purposes outlined in this policy, unless a longer retention period is required by law.

Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect information from children.

Changes to Privacy Policy

We may update this Privacy Policy. Changes will be posted on this page with an updated effective date.

Contact Us

Questions about this Privacy Policy?

Heil Ginseng LLC
1313 S 3rd Ave
Edgar, WI 54426
Email: support@heilginseng.com
Phone: (715) 352-7200