FAQ
Help center
Straight answers before you order.
Choose a topic below. Every product page also carries its own format, quantity, preparation, storage, and safety details.
Ask the farm
Products and preparation
Choosing and using ginseng
What forms of American ginseng do you sell?
We sell whole dried roots, sliced roots, tea bags, and ground whole-root powder. Capsules are available in a 60-count bottle.
Where is your ginseng grown?
Our American ginseng is grown by the Heil family in Marathon County, Wisconsin.
How should I choose a format?
Choose whole root for the traditional slice-it-yourself experience, slices for easier steeping or cooking, powder for mixing into food and drinks, or tea bags for a pre-portioned cup. Compare every format.
How much powder should I use?
Follow the current package label and adjust recipes for flavor. We do not publish a household-spoon-to-weight conversion because spoon size, packing, and powder density vary.
How should I store ginseng?
Keep products sealed in a cool, dry place away from moisture and direct sunlight. Follow any additional directions on the current package label.
Orders and support
Shipping, returns, and help
How much does shipping cost?
U.S. orders of $30 or more qualify for free standard shipping. Other available rates appear at checkout before payment.
What is your return policy?
Read the current refund policy or contact us before sending an item back.
What should I include when I contact you?
Include the product name and, for order help, the order number. That gives our team the fastest path to the right answer.